Because it’s important to us to help our customers with their day-to-day problems.
Here you’ll find the most common faults you may encounter with your equipment. We tell you about the possible causes, as well as the first steps to take, before any intervention.
My equipment goes into alarm / High Pressure (HP) fault mode
No cooling water circulation :
What can I do?
- Check that water inlet valves are open
- Check for water flow
- Check water T° (The water entering your equipment may not be at the right temperature, due to a problem or work being carried out on your internal water system).
Dirt on the air-cooled condenser:
What can I do?
- Clean the air-cooled condenser
Lack of refrigerant in the auxiliary circuit:
What can I do?
- It is necessary to call in a refrigeration engineer.
We can help! Contact us
I have a moisture problem on my speaker
No demineralized water circulation:
What can I do?
- Check filling tank and demineralized water supply / check for blockages.
Faulty micropump:
What can I do?
- Replace the micropump
The humidity setpoint is not activated:
What can I do?
- Activate humidity setpoint (refer to operating instructions)
Circuit obstruction :
What can I do?
- Unclog circuit = Check water circuit / clean vinegar tubes
Moisture generator malfunction:
What can I do?
- Check generator water and electricity supply / Unclog generator / Check resistance operating status.
I have a heating problem on my test chamber
Safety thermostat malfunction (T°C High) / Defective part :
What can I do?
- Set thermostat above operating range / Replace thermostat
Faulty solid-state relays :
What can I do?
- Check solid-state relays for correct operation using a multimeter and current clamp
Faulty heating element:
What can I do?
- Replace
Faulty thermal fuse :
What can I do?
- Replace
My equipment does not regulate temperature correctly:
T° fluctuates for a given setpoint T°.
Wrong direction of air circulation:
What can I do?
- Check direction of motor rotation / Phase inversion = Wrong connection or inversion on their own network
Faulty control sensor :
What can I do?
- Replace control sensor
Faulty solid-state relays :
What can I do?
- Check solid-state relays for correct operation (Multimeter and Ammeter Clamp)
Cold flow solenoid valve blocked in OPEN mode:
What can I do?
- Change the solenoid valve on the refrigeration circuit. Call in a refrigeration engineer.
We can help! Contact us
My equipment trips / won't switch on
Faulty fuses :
What can I do?
-
- Check fuses.
Various defective components (compressor, heater, motor, etc.):
What can I do?
-
- Check components for short circuits and grounding
Faulty thermal fuse :
What can I do?
-
- Replace thermal fuse
Faulty controller, PC, electronic cards :
What can I do?
-
- Replace the components. We can help you! Contact us
I have a cold problem with my test chamber / My equipment is no longer cold
No cooling water circulation (cold water):
What can I do?
- Check that water inlet valves are open
- Check for sufficient water flow
- Check water T° (The water entering your equipment may not be at the right temperature, due to a problem or work being carried out on your internal water system).
Dirty air condenser :
What can I do?
- Clean the air-cooled condenser
Lack of refrigerant in the circuit:
What can I do?
- It is necessary to call in a refrigeration engineer.
We can help! Contact us
Faulty solenoid valve :
What can I do?
- It is necessary to call in a refrigeration engineer.
We can help! Contact us
Faulty compressor :
What can I do?
- It is necessary to call in a refrigeration engineer.
We can help! Contact us
